1.1 The purpose of facilities support services is to provide quality coaching services tailored to the needs of teaching, which support the main activity of the university. If the user`s complaint is not resolved, it should be forwarded to the Facilities Support Services Manager. They will examine the matter and endeavour to resolve it within two working days or, if complex, within five working days, as described at the first level. PRICE CHANGES – The price of your recurring service is based on the time between cleanings. We offer the following recurring price categories: • Service fee for returned checks: checks returned for non-payment (insufficient credit, closed account, etc.) are charged in addition to payment for services, a check fee of 30 USD. LATE CANCELLATION: A cancellation as a delay of USD 50.00 is charged, unless notification of a change has been made at least 1 business day before the date and time of the service. All notifications must be made by phone or email. Telling the cleaning crew when they are in your home is not considered a notification. The $50 charge is processed on the credit card previously granted to Lane Cleaning Company, LLC. The 3% credit card fee is waived if this type of charge is processed on your card. The goal of the Facilities Support Services team is to deal with all user complaints in a timely, efficient and efficient manner. Institutional staff should take immediate corrective action at the local level to resolve a complaint and take steps to avoid a recurrence.
Any dispute or dissatisfaction that remains for a user after being handled by a supervisor in the relevant area should be escalated by the supervisor on behalf of the user: Facilities Support Services verifies the services provided in order to improve efficiency and customer satisfaction and maintain a robust performance management and measurement system using specific tasks and indicators. Rescheduling your cleaning can cause the cost of your service to be lower, higher, or equal to that of your last cleaning.