“On this occasion, we are pleased that the transaction was real, and we are delighted to return the money to our customers.” Rahman is among a growing number of customers whose bank accounts have been closed without warning or declaration. Caroline Barr, a member of the Financial Services Consumer Group, said of Bentley`s case: “The bank acts as if the suspicion is the responsibility of the account holder. He may behave as if he does not have a duty of care to that client because he does not have one. The Financial Ombudsman Service, which handles unresolved customer complaints, classifies all cases among the relevant financial product, such as.B. current accounts, and not according to the nature of the problem, so it is unable to say whether complaints about closures are increasing or whether certain ethnic groups are disproportionately affected. .