You should also think of your MSA as a potential distribution tool. You`ll notice that the coverage of our MSA model contains a checklist of services and products on offer, which will allow you to enhance the value you provide to a customer before asking them to log on to the dotted line. Before the client even inquires about the agreement, he has a clear understanding of what he or she is getting from the agreement. All of these sections of the master service contract are intended to give all partners a fair and clear understanding of all the components of the relationship. Have you ever opened a product with “a necessary assembly” that doesn`t contain instructions (or contains, but only in a language you don`t understand)? It`s frustrating. Unfortunately, many customers feel the same way about their service agreements. Below are examples of the language of the contract that can be used in a managed services contract. When developing these clauses, I met with a lawyer to make sure they were the right language for the present and for the future. These clauses or variations of these should be part of a management service agreement. The language of the contract in these clauses is intended to provide adequate coverage to your customers, taking into account situations beyond the control of your MSP while guaranteeing the protection of all parties.
So the next time you provided this deal, be sure to check those points off your list for a smooth alliance. A Service Level Agreement (SLA) is a contract that in many ways sets the tone of the relationship between the customer and the customer. WADA defines a number of delivery elements and delivery parameters that one party has agreed to provide to another. Many people mix master-service contracts with contracts. But they are different entities. With a master service contract, the parties cover the entire relationship. For managed service providers, the agreement defines the scope of services and commitments provided by both parties. Among the most frequent sections of a PSM are: MSPs should also not include these agreements as part of their commercialization. If the marketing department makes complaints in its language, if the definitions of the agreement contradict or confuse, you invite problems. Your agreement should provide clear data on the system`s performance expectations.
It is especially useful if you are dealing with services related to equipment, workstations and third-party systems. These clauses are just some of the common key clauses to be included in an ASM.